Developed and maintained by RAMINFO (Aravali's parent organization), in association with CMS, E-seva is a platform that provides all citizen services under one roof for the benefit of the citizens of the State. 

With the implementation of E-seva, the AP State has achieved the distinction of being the first State in India to have a true "e-governance system"

STATE INITIATIVES

What started off as a pilot project in the year 2000, became a reality when the State Govt. decided that the pilot application developed and demonstrated by RAMINFO would meet the objectives of the e-governance system envisioned by Shri N Chandrababu Naidu, the Chief Minister of the State. RAMINFO quickly put together an application that demonstrated its understanding of the varied, complex and demanding needs of the various State Government departments. The E-seva application addresses more than 15 different citizen services like utility bill payments, issue of birth/nativity certificates, issue of licenses and renewals, ticket reservations for public transportation etc which are integrated through one common interface that provides efficient & fast citizen service delivery, enables faster revenue collections for the Government besides saving a of of time for the citizens of the State.

In phase I, the E-seva project has been implemented in the twin cities of Hyderabad/Secunderabad across 18 locations. Plans are afoot to reach the benefits of this system to other parts of the State too. More details can be found at www.esevaonline.com

PROJECT OBJECTIVES

• Improve quality of Government to Citizen (G2C) service delivery in the state

• Provide efficient and transparent Governance to Citizens of the State

• Speed up revenue collections and ease administration

PROJECT FEATURES

• Development of Integrated Citizen Service Center (ICSC) to offer services of multiple Government departments under one roof

• Payment of all utility bills like, Water, Electricity, Telephone, Property Tax etc all under one roof

• Apply and receive Birth, Death and Property Certificates

• Booking Bus and Train travel

• Apply and receive Trade Licenses

• Filing of Passport application

• Sale of legal documents for Land registration

• Sale of State Tourism department Travel and Entertainment packages

It is also planned to add Business to Consumer (B2C) services to the service offerings over a period of time. They include Financial services like ATM’s, Mutual Funds etc., and other services include Air Ticketing, Cellular Phone bill payments.

PROJECT DEPLOYMENT

The highlight of this project is that all services are delivered online to Consumer / Citizens by connecting to the respective Government departments and providing online information at the point of service delivery. The software is deployed in n-Tier environment, each tier being physically located in different places in different department offices. 

• ‘Tier 1’ is the point of service delivery i.e., ICSC

• ‘Tier 2’ is the Central Hub for routing all transactions to the respective departments

• ‘Tier n’ is the Database related to consumer information available at respective Government departments

The project is being operated on Build Own Operate Transfer (BOOT) Model on a self-sustaining basis for a period of 5 years initially and will be renewed further. 

This Project is part of the State Government’s Public-Private Partnership initiative.

G2C SERVICES THROUGH INTERNET 

Oracle Web server is deployed for Internet access through Internet leased line to enable Internet transactions. A Firewall server is deployed for conducting secure transactions.   The application software enables citizens to pay through internet and offer the following features:

• Secure / Standard login

• Registrations for payments through Internet

• To add utility services for payments

• Bill presentment

• Bill payment interface with back-end payments gateway

• Receipt generation and printing

TECHNOLOGY PARTNERS

RAMINFO (Aravali's parent organization) and CMS are the technology partners to this Government initiative.

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